Reference

What You Agree To When You Use 399k

These terms set out the rules that apply to your account, your wallet transactions via bKash, Nagad, or Rocket, and your use of any service on 399k.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsEligibility subject to local lawUpdated terms notified by account messageContact support for any term query

Explore the Lobby Read FAQ

TERMS CONTACT

Reach Us About Any Term or Account Query

If any part of these terms is unclear, or if a transaction through bKash, Nagad, or Rocket has been held and you need to understand why, our support team can walk you through the relevant clause and the account step required to resolve it. Use the channel that works best for you — live chat connects you directly without leaving the page.

Team online

Live Chat

Open the chat widget from any page on 399k to speak directly with our support team about a term, a held transaction, or an account restriction.

Email Support

Send your term query or wallet-verification question to our support address. Include your registered account email so we can locate your record quickly.

Account Message Centre

All formal notices about term changes are sent here first. Check your message centre after any update notification to see the exact clause that changed.

ACCOUNT INTEGRITY

How 399k Manages Your Account Under These Terms

These terms are not just a formality — they describe the actual controls we apply to your account every day. From wallet verification to account security, each clause below reflects a process we run on our side so your account stays protected and your transactions via bKash, Nagad, or Rocket are processed correctly. If you ever see a restriction on your account and do not know why, these four areas are the first place to check.

Wallet Verification

When you add a bKash, Nagad, or Rocket number, we check it against the name on your account. Mismatches trigger a review before any withdrawal is processed.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you did not request an OTP, contact support immediately so we can flag the attempt.

Term Change Process

We publish term changes in your account message centre with a notice period before they take effect. You will not be bound by a change you had no opportunity to read.

Dispute and Review Path

If you believe a term has been applied incorrectly to your account or wallet transaction, raise it through live chat. We log every dispute and respond with the relevant clause reference.

How These Terms Apply to Your Account

399k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account and using any part of the 399k platform — whether that is the sportsbook, live casino tables, slots, or your account wallet — you confirm that you have read and accepted these terms in full. We may update these terms from time

1
to time. When we do, we will notify you through your account message centre before the change takes effect. Continued use of your account after that notice counts as acceptance of the revised terms. These terms govern every deposit and withdrawal you make through bKash, Nagad,
2
or Rocket. Each transaction must match the account wallet you registered; sending from a wallet that does not match your verified account name will cause the transaction to be held for review. Account access and the availability of any specific service depends on your location and
3
whether your use is permitted under local law in your region. Where local law or our internal controls restrict a service, we will communicate that restriction through your account. If you disagree with any term, the correct step is to stop using your account and contact
4
our support team rather than continuing under objection.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About 399k Terms and Conditions

These are the questions our support team receives most often about how our terms work in practice. If your question is not here, open live chat and we will point you to the exact clause that applies to your situation.

The core terms are the same for all three wallets. The wallet-verification requirement — name must match your registered account — applies equally to bKash, Nagad, and Rocket.

A pending withdrawal is processed under the terms in effect when you submitted it. The updated terms apply from the effective date stated in your account message centre notification.

Access and service availability depend on your current location and local law. If our systems detect a restricted region, certain services may be limited until you are in an eligible area.

Contact support via live chat or email before the effective date stated in your account notice. We will log your objection and explain your options, which may include closing the account.

When you send from your bKash or Nagad number, the registered name on that wallet must match the name on your 399k account. A mismatch pauses the transaction for manual review by our team.

Yes. Activity-specific rules — covering stakes, settlement timing for cricket markets, and live table session limits — are detailed within the relevant section of the full terms document in your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Info399K Glossary AccountRegister InfoCrash HotSpin

What You Agree To When You Use 399k

Reach Us About Any Term or Account Query

Live Chat

Email Support

Account Message Centre

How 399k Manages Your Account Under These Terms

Wallet Verification

Account Security

Term Change Process

Dispute and Review Path

Common Questions About 399k Terms and Conditions

01 Do these terms apply differently if I use bKash versus Nagad or Rocket?

02 What happens if 399k updates the terms while I have a pending withdrawal?

03 Can I use 399k if I am outside Bangladesh right now?

04 How do I formally object to a term change before it takes effect?

05 What does 'wallet name must match account' mean in practice?

06 Are there term clauses specific to sports betting or live casino activity?

Terms & Conditions

Related pages

Related pages