Reference

How 399k Handles Your Personal Information

This privacy policy explains exactly what data 399k collects when you open an account, how we use it to keep your wallet and session secure, and what rights you hold over that information.

Data collected at account creationbKash, Nagad, Rocket payment data handled separatelyYou can request your data any timeCookies explained clearlyAccount security practices disclosed

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What We Collect and Why We Collect It

399k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 399k account, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. We use this information to verify your identity, process your deposits and withdrawals, and keep your account records

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accurate. Your mobile wallet number, for example a Nagad or bKash number, is stored in encrypted form and is never shared with third parties outside of the transaction processing chain. We also collect device and session data — your IP address, browser type and the pages
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you visit inside the platform — to detect unusual login activity and protect your account from unauthorised access. If you contact our support team, the content of those conversations is retained to help resolve follow-up queries. You may receive service-related messages tied to your account activity,
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such as withdrawal confirmation or password-reset alerts. We do not sell your personal data. Any use of your information beyond what is described here requires your consent. Your use of this platform and the protections available to you depend on your local law and the eligible
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regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption across all data transfers on the platform, which means your login credentials, wallet details and account history travel over a secured connection. Our data retention policy keeps your account records only for as long as they are needed to fulfil the purpose they were collected for, or as required under applicable law in your region. You have the right to ask us what data we hold, request a correction if something is wrong, and ask for deletion where no legal obligation requires us to keep it.

SSL Encryption

All data moving between your device and our servers — including bKash and Nagad transaction confirmations — is protected by SSL encryption at every point in the transfer.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is retained for as long as your account remains active and for a limited period after closure, in line with applicable regional law. We do not hold data longer than necessary.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions. No personal data is sold or passed to advertisers or unrelated third parties.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, you can reach our team through any of the channels below. We aim to respond to all privacy-related requests within a reasonable timeframe. For requests tied to your bKash, Nagad or Rocket transaction records, please have your registered mobile number ready when you contact us.

Team online

Live Chat

Start a live chat session from your account dashboard to raise a privacy request. Our team can pull up your account record and confirm what data we hold.

Email Support

Send your data access or deletion request to our support email. Include your registered phone number so we can locate your account without delay.

Account Settings

Some data preferences — such as marketing communication opt-outs — can be adjusted directly from the Settings section inside your 399k account.

Common Questions About Your Privacy at 399k

These are the questions we hear most often about how 399k handles personal data, what rights you have, and how to act on those rights. If your question is not covered here, reach us via live chat or email.

We collect your name, phone number, email address and the mobile wallet number you use — bKash, Nagad or Rocket. Device and session data is also collected for security monitoring purposes.

Yes. Your bKash, Nagad and Rocket numbers are stored in encrypted form. They are used only to process deposits and withdrawals and are not visible to anyone outside the transaction processing path.

You can. Send a data access request through live chat or our support email with your registered phone number. We will confirm what data we hold on your account within a reasonable timeframe.

Contact support via live chat or email and submit a deletion request. We will remove your data where no legal or regulatory obligation in your region requires us to keep it.

No. We share data only with payment processors — bKash, Nagad, Rocket — to complete transactions. We do not sell or pass your personal information to advertisers or unrelated third parties.

Your rights depend on your local law and the eligible regions we operate in. Generally, you can access, correct or request deletion of your data. Contact our support team to start the process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Account399k Login InfoCrash Blaze

How 399k Handles Your Personal Information

How We Protect and Manage Your Account Data

SSL Encryption

Cookie Policy

Data Retention

Third-Party Sharing

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at 399k

01 What personal data does 399k collect when I open an account?

02 Is my bKash or Nagad number stored securely?

03 Can I request a copy of the data 399k holds on me?

04 How do I ask 399k to delete my account data?

05 Does 399k share my data with advertisers or other companies?

06 What are my rights if I am based in Bangladesh?

Privacy Policy

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