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Deposits, Withdrawals and Verification on 399k

Your 399k account connects directly to bKash, Nagad and Rocket — the wallets you already use every day in Bangladesh. Every transaction flows through your account balance, and verification keeps your wallet and funds tied securely to you.

bKash DepositsNagad WithdrawalsRocket PaymentsSecure VerificationFast Balance Updates
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399k Deposits, Withdrawals and Verification on 399k
WALLET OPTIONS

Payment Methods Available on 399k

We keep the payment row straightforward for Bangladesh. bKash, Nagad and Rocket cover the wallets most people already have on their phones. Bank Transfer is also available for accounts that prefer it. Each method works through your account cashier — no separate sign-up or extra app needed beyond what you already use.

bKash Send a deposit directly from your bKash app using the account number shown in the cashier. Withdrawals return to your bKash wallet.
Nagad Nagad transfers go through the same cashier flow. Enter the amount, confirm in your Nagad app and your balance updates when the network clears.
Rocket Rocket is supported for both deposits and withdrawals. Use your Rocket app to send funds to the cashier number or receive a withdrawal.
Bank Transfer For those who prefer direct bank transfer, this option appears in the cashier alongside wallet methods for eligible accounts.
399k Send Money Into Your 399k Account

Send Money Into Your 399k Account

Depositing to your 399k account starts at the cashier section inside your account dashboard. We support bKash, Nagad and Rocket — open whichever wallet app you have, send to the account number shown on screen, and confirm with your wallet PIN. Your balance refreshes once the payment clears on the wallet network. Amounts and any minimum thresholds are shown at the cashier

step before you confirm, so there are no surprises. Availability depends on local law and eligible regions.

  • Open the Cashier — Log in to your 399k account and tap the deposit section in your account menu to reach the cashier.
  • Choose Your Wallet — Select bKash, Nagad or Rocket from the payment row and the account number for that wallet appears on screen.
  • Send and Confirm — Open your wallet app, send to the number shown and confirm the transfer with your PIN in the wallet app.
  • Balance Updates — Once the wallet network confirms the transfer, your 399k account balance updates and you can move to the lobby.
399k Verify Your 399k Account Identity

Verify Your 399k Account Identity

Account verification at 399k is the step that ties your wallet to your identity, so withdrawals always go to the right person. We ask for a government-issued ID and, in some cases, a selfie alongside the document. This is not a barrier — it is the layer that stops someone else requesting a withdrawal using your account details. Once verified, your account

status updates and the withdrawal path stays open without repeating the process. Documents are handled with secure storage; we do not share them outside the verification process.

  • Open Verification — Go to account settings and tap the verification section — it lists exactly which documents are needed at that stage.
  • Upload Your ID — Upload a clear photo of your national ID or passport; the image must show all four corners and be unobstructed.
  • Selfie Confirmation — If prompted, take a selfie holding your ID so we can confirm the document belongs to the account holder.
  • Status Update — After review, your account status updates to verified — you will see the change reflected in your account menu.
399k Withdraw Your Balance Back to Your Wallet

Withdraw Your Balance Back to Your Wallet

When you want to move funds back to your bKash, Nagad or Rocket wallet, head to the withdrawal section inside your account. Enter the wallet number you want the funds sent to and the amount you wish to withdraw. We match the withdrawal request against your verified account details before releasing the transfer — this step protects your wallet from unauthorised requests.

If your account verification is complete, the request moves to processing. Actual transfer timing depends on the wallet network at that moment.

  • Go to Withdrawals — Inside your account menu, open the withdrawal section and select the wallet you want funds sent to.
  • Enter the Amount — Type the withdrawal amount — the screen shows any applicable minimum so you can adjust before submitting.
  • Account Verification Check — We verify your identity details match your account before the request is processed, keeping your funds safe.
  • Wallet Transfer — Once cleared, the amount moves to your nominated bKash, Nagad or Rocket wallet via the standard wallet network.

Common Questions About 399k Banking

If something about your deposit, withdrawal or verification step is unclear, these answers cover the questions we hear most often. For anything not listed here, reach out through the support channel inside your account.

bKash, Nagad and Rocket are all supported at the cashier. Pick the one you have open on your phone and follow the steps shown on screen.

The minimum is displayed at the cashier step before you confirm. We show it there so you can adjust your amount if needed before sending.

Transfer timing depends on the wallet network. Once our verification check clears your request, the funds move through bKash, Nagad or Rocket at network speed.

Pending usually means the wallet network has not confirmed receipt yet. Wait a few minutes and refresh your account balance. Contact support if it stays pending.

Yes — account verification links your identity to your wallet before we release any withdrawal. The process takes a few minutes once documents are uploaded correctly.

Withdrawals are matched to your verified account details. Check with support if you need to update your nominated wallet before requesting a withdrawal.
Reference

399K Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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